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Refund and Returns Policy

FancyFay

This Return and Refund Policy outlines the terms and conditions regarding returns and refunds for products purchased from FancyFay. By making a purchase with us, you agree to adhere to the following policies:

1. Returns:

  • We accept returns within 15 days from the date of delivery.
  • To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
  • Returns are not accepted for certain items, including but not limited to personalized or print-on-demand products.

2. Return Process:

  • To initiate a return, please contact our customer support team at [wecare@fancyfay.com] to receive instructions and a return authorization.
  • Customers are responsible for return shipping costs, except in cases where the return is due to a FancyFay error or a defective product.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Exchanges:

  • We offer exchanges for defective or damaged items. If you need to exchange an item, please contact our customer support team for assistance.

5. Defective or Incorrect Items:

  • In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.

6. Late or Missing Refunds:

  • If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us at [wecare@fancyfay.com] for further assistance.

7. Cancellations:

  • Once an order is placed, modifications or cancellations may not be possible, especially for personalized or print-on-demand items. Please review your order carefully before confirming.

8. Non-Returnable Items:

  • Certain items, such as gift cards, are non-returnable.

9. Return Address:

  • The return address will be provided by our customer support team during the return authorization process.

10. Policy Changes:

  • FancyFay reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately and communicated on our website.

If you have any questions or concerns about our Return and Refund Policy, please contact us at [wecare@fancyfay.com].

Thank you for shopping with FancyFay!